Returns and Refund Policy
Refund and Returns Policy
As each unique garment is printed just for you, we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Some products might be shipped separately, Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won't fit in there.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
We do not refund orders for buyer’s remorse, and size exchanges are offered at discretion.
If you notice an issue on the products or anything else on the order, please contact us straight away at info@5UR71NG.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@5UR71NG.com
Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges - We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@5UR71NG.com
Shipping - To return your product, you should mail your product to:
5UR71NG - 5 Oceans, 71% Water
11025 Westlake Dr
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.